Terms of service
Welcome to King Scoopers pet waste removal. These Terms of Service describe the terms that apply when you purchase or use our residential or commercial pet waste removal services. By scheduling, purchasing, or continuing to use our services, you agree to these Terms of Service.
1. Our Services
King Scoopers provides residential and commercial pet waste removal services. Service frequency, pricing, and any additional services will be based on the service plan selected by the customer.
2.Access to Your Property
Customers are responsible for providing safe and reasonable access to all areas that require service. Gates must be unlocked or appropriate access instructions must be provided before the scheduled service visit.
If we cannot access the property because of a locked gate, incorrect access information, construction, unsafe conditions, or another circumstance outside our control, the visit may be considered a completed service visit and may not qualify for a refund or credit.
Customers are responsible for notifying us of gate codes, access changes, hidden hazards, damaged fencing, lawn treatments, or other conditions that could affect our ability to safely perform the service.
3. Pets and Animal Safety
We love pets, but safety comes first. Customers are responsible for ensuring that dogs and other animals on the property can safely be around our service technicians.
If a pet displays aggressive, threatening, or unsafe behavior, we may ask that the animal remain indoors during future service visits. We reserve the right to postpone or discontinue service when an animal or other condition presents a reasonable safety concern.
We will make reasonable efforts to securely close gates after completing service. However, customers remain responsible for inspecting gates, fences, latches, and other property barriers before allowing pets outside.
4. Service Conditions
Customers are responsible for maintaining their property in a condition that allows our technicians to reasonably locate and remove pet waste.
Tall grass, excessive leaves, standing water, landscaping, debris, poor lighting, or other conditions may prevent some waste from being visible or accessible. We will make a reasonable effort to clean the service area but cannot guarantee removal of waste that is hidden, inaccessible, buried, or otherwise not reasonably visible.
5. Initial and Excessive Cleanups
Properties with significant accumulated pet waste may require an initial cleanup or excessive-waste fee in addition to the customer's normal service price.
If the condition of the property substantially exceeds what would reasonably be expected under the selected service plan, we may contact the customer regarding additional charges before completing the cleanup.
6. Scheduling
Service days and arrival times may vary depending on route scheduling, traffic, weather, holidays, staffing, and other circumstances.
Unless specifically agreed otherwise, scheduled service days do not guarantee a specific arrival time.
We may adjust routes or reschedule service when reasonably necessary and will make reasonable efforts to notify affected customers. King scoopers will not operate Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day and New Year’s Day. If your pick up day falls on one of these days, we will skip service that week and pick up the following week. There are no refunds for a missed pick up. We still have to do the work and pick up all of the poop from the week prior.
7. Weather and Unsafe Conditions
For the safety of our team, services may be delayed, rescheduled, or canceled because of severe weather, lightning, flooding, hurricanes or tropical storms, extreme heat, unsafe road conditions, or other circumstances beyond our reasonable control.
When possible, we will notify customers of significant schedule changes.
8. Pricing and Recurring Payments
Customers agree to pay the price associated with their selected service plan and any additional services they authorize. You may temporarily see a $1.50 pending authorization when adding your card. This is only used to verify the card and will automatically disappear or be refunded. It is not an additional fee from King Scoopers.
For recurring service plans, the customer authorizes King Scoopers and its payment processor to charge the payment method on file according to the selected billing schedule until the service is canceled.
Prices may be changed from time to time. Existing recurring customers will receive reasonable notice before a material pricing change takes effect.
Customers are responsible for maintaining a valid payment method. Service may be paused or discontinued if payment cannot be processed.
Customers will be charged on the 1st of every month. If your card is declined, services will be paused until payment is made. Additional fees may accrue from missed payments.
9. Cancellations and Paused Service
Customers may cancel or pause recurring service by contacting us at info@kingscoopers.net
To avoid an upcoming charge or scheduled visit, cancellation requests should be submitted at least [24/48] hours before the next scheduled service or billing date which is the 1st of every month.
Customers who temporarily pause service should understand that accumulated waste may require an additional cleanup charge when service resumes.
10. Missed or Skipped Service
If we are unable to perform service because we cannot access the property, animals cannot be safely approached, hazardous conditions are present, or the customer has not met the access requirements described above, the scheduled visit may still be charged.
If we miss a scheduled service because of an error on our part, we will make reasonable efforts to return, reschedule the service, or provide an appropriate service credit.
11. Satisfaction Concerns
We want our customers to be satisfied with their service. If you believe an area was missed or your service was not completed properly, please contact us at info@kingscoopers.net within 24 hours of the service visit.
We will review the concern and, when appropriate, arrange a return visit or another reasonable resolution.
12. Property and Yard Conditions
Our technicians will exercise reasonable care while working on your property.
Customers are responsible for identifying or securing fragile, damaged, concealed, or hazardous property, including irrigation equipment, exposed wiring, unstable gates, landscaping materials, holes, yard equipment, and similar hazards.
King Scoopers is not responsible for pre-existing damage, normal wear and tear, or damage resulting from hazards that were not reasonably visible or disclosed to us.
Nothing in these Terms limits liability where doing so would be prohibited by applicable law.
13. Customer Communications
By providing your phone number or email address, you agree that we may contact you regarding appointments, service updates, billing, account issues, weather delays, and other communications reasonably related to your service.
Any marketing communications will be handled in accordance with applicable law and available opt-out requirements.
14. Right to Refuse or Discontinue Service
We reserve the right to refuse, suspend, or discontinue service when reasonably necessary, including because of unsafe property conditions, aggressive animals, repeated access problems, nonpayment, harassment or threatening behavior toward our staff, or other circumstances that prevent us from safely and reasonably providing service.
15. Changes to These Terms
We may update these Terms of Service from time to time. The most current version will be posted on our website with an updated effective date.
Continued use of our services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
16. Governing Law
These Terms of Service are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
17. Contact Us
Questions about these Terms of Service or your service may be directed to:
King Scoopers
Wesley Chapel, Florida
Email: info@kingscoopers.net
Phone: 858-568-1133